Technical Support

How much technical support do you need from your web hosting company? How much traffic does your web site get, and what is it used for? If you have a lot of traffic, and you use your site interactively with lots of information being exchanged, then you should have as much support as possible. Most web host companies provide a basic level of tech support with your service, but then you can get more support with advanced services or just pay outright for it.

Tips

If your site is basic and informational only, then you probably don’t need too much support. If you have an ecommerce site, or have a lot of database downloads and uploads, you will want more, even 24/7 on-site service. If something happens to your server in the middle of the night and you have an ecommerce site, then it needs to be fixed as soon as possible so that you don’t lose many sales. In contrast, it might be inconvenient for you to keep a basic site down for a few hours or even days, but it probably won’t cost you too much in the way of lost sales. Think about how much you need your site to be up and running and that should help determine how much you want technical support to be there when you need it. 

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